Atención a la Clientela del Pequeño Comercio en Lengua Extranjera, Inglés

Fecha de Inicio:

Temario: Unit 1
Greetings and introductions
Being polite, making requests, interrupting, confirming
The Language of Business
Types of shops
Talking about position
Test exercises 1

Unit 2
Describing business sectors
Small Businesses
Using different registers in business relationships
Grammar and vocabulary related to business situations
False friends and misunderstandings
Test exercises 2

Unit 3
Administration. Asking for information
Asking for and providing information
Buying and selling from catalogues / Writing a cheque
Shapes and materials: Introduction
Describing a product
At the clothing shop - Specific vocabulary
Place your items on the conveyor belt - Specific vocabulary
Hold onto your receipt - Specific vocabulary
Test exercises 3

Unit 4
Making an order
Talking about the condition of a product - Vocabulary
Talking about the condition of a product - In context
Dealing with invoices
Administration. Bills and Invoices
Test exercises 4

Unit 5
How much?!
Dealing with clients
What size are you?
Shopping for Clothes
Management. Complaints
These shoes are broken! - Specific vocabulary
Test exercises 5

Competencias: OBJETIVO GENERAL:
Utilizar la lengua inglesa para atender de forma satisfactoria a la clientela en un establecimiento comercial, aplicando técnicas de venta y de comunicación eficaz.
OBJETIVOS ESPECÍFICOS:

Formular frases básicas en lengua inglesa para una comunicación eficaz con la clientela en un comercio.
Aplicar técnicas de venta, teniendo en cuenta las necesidades de la clientela y la estrategia comercial de la empresa, y utilizando la lengua inglesa.